Key Issues in the MIS Implementation Process: An Update Using End User Computing Satisfaction

Key Issues in the MIS Implementation Process: An Update Using End User Computing Satisfaction

Peggy L. Lane (Indiana University, USA), Jeffrey Palko (Northwestern State University of Louisiana, USA) and Timothy P. Cronan (University of Arkansas, USA)
Copyright: © 2001 |Pages: 13
DOI: 10.4018/978-1-930708-04-4.ch006
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Abstract

Many issues that have the potential to affect the success of an information system development project have been discussed in the literature. Three issues which appeared to discriminate between successful and unsuccessful projects were identified in a 1981 study by Ginzberg. The present study enhances and expands his analysis to evaluate the stability of these issues. The purpose of this updated study is to identify which issues are associated with system development success as measured by computing satisfaction. The results indicate that although some of the issues identified by Ginzberg continue to be relevant to implementation success, their character has changed somewhat. Based on the responses from six companies, end-user computing satisfaction can be explained by the extent of project definition and planning, organizational commitment, breadth of analysis, user responsibility, and commitment to change. User ownership of the system was not considered a issue in the implementation process.

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