MLA
Lane, Peggy L., et al. "Key Issues in the MIS Implementation Process: An Update Using End User Computing Satisfaction." Strategies for Managing Computer Software Upgrades, edited by Neil G. Shaw, IGI Global, 2001, pp. 55-67. https://doi.org/10.4018/978-1-930708-04-4.ch006
APA
Lane, P. L., Palko, J., & Cronan, T. P. (2001). Key Issues in the MIS Implementation Process: An Update Using End User Computing Satisfaction. In N. Shaw (Ed.), Strategies for Managing Computer Software Upgrades (pp. 55-67). IGI Global. https://doi.org/10.4018/978-1-930708-04-4.ch006
Chicago
Lane, Peggy L., Jeffrey Palko, and Timothy P. Cronan. "Key Issues in the MIS Implementation Process: An Update Using End User Computing Satisfaction." In Strategies for Managing Computer Software Upgrades, edited by Neil G. Shaw, 55-67. Hershey, PA: IGI Global, 2001. https://doi.org/10.4018/978-1-930708-04-4.ch006
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