Knowledge Capture in E-Services Development: A Prosperous Marriage?

Knowledge Capture in E-Services Development: A Prosperous Marriage?

Eva Söderström (University of Skövde, Sweden), Lena Aggestam (University of Skövde, Sweden) and Jesper Holgersson (University of Skövde, Sweden)
DOI: 10.4018/978-1-60960-783-8.ch712

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Knowledge Management

Successful Knowledge Management (KM) that contributes to improved organizational effectiveness requires that the appropriate knowledge is provided to those that need it when it is needed (Jennex et al., 2007). One way to do this is to implement Electronic Knowledge Repositories (EKR). EKR is a key form of KM (Kankanhalli et al., 2005), and EKR is also the focus in this paper. EKR make it possible to store and provide the right knowledge to those when they need it, but EKR also prevent knowledge from being lost when a specific employee leaves the organization. However, knowledge sharing through the use of EKRs must be regarded as a means, not an end, to the purposes for sharing knowledge (Carlsson & Kalling, 2006).

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