MLA
Söderström, Eva, Lena Aggestam and Jesper Holgersson. "Knowledge Capture in E-Services Development: A Prosperous Marriage?." Theoretical and Analytical Service-Focused Systems Design and Development. IGI Global, 2012. 236-251. Web. 9 Dec. 2019. doi:10.4018/978-1-4666-1767-4.ch012
APA
Söderström, E., Aggestam, L., & Holgersson, J. (2012). Knowledge Capture in E-Services Development: A Prosperous Marriage?. In D. Chiu (Ed.), Theoretical and Analytical Service-Focused Systems Design and Development (pp. 236-251). Hershey, PA: IGI Global. doi:10.4018/978-1-4666-1767-4.ch012
Chicago
Söderström, Eva, Lena Aggestam and Jesper Holgersson. "Knowledge Capture in E-Services Development: A Prosperous Marriage?." In Theoretical and Analytical Service-Focused Systems Design and Development, ed. Dickson K. W. Chiu, 236-251 (2012), accessed December 09, 2019. doi:10.4018/978-1-4666-1767-4.ch012
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