Knowledge Communication

Knowledge Communication

M.J. Eppler (University of Lugano, Switzerland)
Copyright: © 2011 |Pages: 12
DOI: 10.4018/978-1-59904-931-1.ch050


Communicating professional knowledge is a key activity for today’s specialized workforce. The efficient and effective transfer of experiences, insights, and know-how among different experts and decision makers is a prerequisite for high-quality decision making and coordinated, organizational action (Straub & Karahanna, 1998). Situations of such deliberate (interfunctional) knowledge transfer through interpersonal communication or group conversations (Gratton & Goshal, 2002) can be found in many business constellations, as the following typical examples illustrate:

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