Knowledge Flow Networks and Communities of Practice in Business Process Management

Knowledge Flow Networks and Communities of Practice in Business Process Management

Rajiv Khosla (La Trobe University, Australia), Mei-Tai Chu (La Trobe University, Australia), Shinichi Doi (NEC Corporation, Japan), Keiji Yamada (NEC Corporation, Japan) and Toyoaki Nishida (Kyoto University, Japan)
DOI: 10.4018/978-1-61520-965-1.ch410
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Abstract

Business process management (BPM) is a common approach used in dynamic and complicated environment throughout the organizations’ operation. Knowledge Flow Networks (KFN) and Communities of Practice (CoPs), especially that resulting from innovation needs, is regarded as a BPM issue. It involves both personal and organizational aspects, and is an iteration of the transmission between explicit and tacit knowledge. We discuss business process management in the context of Knowledge Management (KM) and knowledge flow networks. KFN, unlike workflow, can often transcend organizational boundaries and are distinct and different than workflow models. In this chapter, we develop, implement, and analyze a CoPs Centered KFN model in a multinational organization. The CoPs Centered KFN model is underpinned in a CoPs model built around four organization performance evaluation dimensions and sixteen criteria. Many criteria and clusters need to be taken into consideration while establishing a CoPs model. For this purpose, fuzzy multi-criteria decision making and cluster analysis techniques for evaluation of the CoPs Centered KFN model are employed in this chapter. A Dynamic Knowledge Flow Activity Analysis Model is also defined as part of our ongoing and future work.

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