Knowledge Management for E-Government Applications and Services

Knowledge Management for E-Government Applications and Services

Penelope Markellou (University of Patras, Greece), Konstantinos Markellos (University of Patras, Greece), Eirini Stergianeli (University of Patras, Greece) and Eleni Zampou (University of Patras, Greece)
DOI: 10.4018/978-1-61520-965-1.ch411
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Abstract

The Web is revolutionizing the way citizens and businesses interact with government agencies and organizations. Nowadays, a wide spectrum of governmental services is available online in order to facilitate end-users and provide them with effective Web-based experiences. In this chapter, authors argue that the usage of knowledge management (KM) would greatly assist e-government applications and services. The basic aim is to point out the necessity of designing and implementing efficient KM e-government applications in order to improve public sector quality. In this framework, firstly it gives e-government and KM basic definitions. Then the chapter provides a review of literature and all these foundations upon which it is envisioned and then demonstrates the close relationship between the two issues. The chapter continues with the presentation of a characteristic KM conceptual model for e-government services. It examines the most interesting applications in the area, and finally demonstrates the barriers, the arising opportunities, and the key challenges regarding e-government and KM.

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