Knowledge Management for Healthcare: Using Information and Communication Technologies for Decision Making

Abstract

This case study is based on data collected from a prominent UK-based healthcare software house (Company X Ltd). The organization specializes in information and communication technologies (ICT) solution development, implementations, support services (including system and application support and telephone hotline support), and training and consultancy services. The organization prides itself on the fact that, by providing unique customized ICT solutions based on the Internet and database technologies, it is able to ensure that its healthcare-based clients (hospitals and allied organizations) have strategic advantages. The case study describes the outcome of a three-year research project, the chief outcomes of which were the development of a knowledge management (KM) conceptual model for use in the healthcare solutions sector as well as detailed advice and recommendations for the organization.