Knowledge Management Implementation in a Consultancy Firm

Knowledge Management Implementation in a Consultancy Firm

Kuan Yew Wong (Universiti Teknologi Malaysia, Malaysia) and Wai Peng Wong (Universiti Sains Malaysia, Malaysia)
Copyright: © 2009 |Pages: 8
DOI: 10.4018/978-1-60566-034-9.ch014


KM has become an important strategy for improving organisational competitiveness and performance. Organisations can certainly benefit from the lessons learnt and insights gained from those that have adopted it. This chapter presents the results of a case study conducted in a consultancy firm, and the major aim is to identify how KM has been developed and implemented. Specifically, the elements investigated in the case study include the following KM aspects: strategies and activities, leadership and coordination, systems and tools, training, culture and motivation, outcomes and measurement, and implementation approach. Hopefully, the information extracted from this study will be beneficial to other organisations that are embarking on the KM journey.
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The company selected to participate in the case study is a consultancy firm. This is because it is a knowledge intensive organisation that develops and sells ‘know-how,’ and so KM is an integral part of its business function. In addition, it is an example of a thriving business, bringing demonstrable and tangible benefits to its customers through the adoption of KM. This also justifies why the company was chosen for the case study. For anonymity purposes, the company’s identity is not revealed in this chapter.

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