Knowledge Management Implementation in a Consultancy Firm

Abstract

KM has become an important strategy for improving organisational competitiveness and performance. Organisations can certainly benefit from the lessons learnt and insights gained from those that have adopted it. This chapter presents the results of a case study conducted in a consultancy firm, and the major aim is to identify how KM has been developed and implemented. Specifically, the elements investigated in the case study include the following KM aspects: strategies and activities, leadership and coordination, systems and tools, training, culture and motivation, outcomes and measurement, and implementation approach. Hopefully, the information extracted from this study will be beneficial to other organisations that are embarking on the KM journey.