Knowledge Management: The Key to Delivering Superior Healthcare Solutions

Knowledge Management: The Key to Delivering Superior Healthcare Solutions

Nilmini Wickramasinghe (RMIT University, Australia)
DOI: 10.4018/978-1-60566-701-0.ch011
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The proliferation of ICT (information communication technologies) throughout the business environment has lead to exponentially increasing amounts of data and information generation. Although these technologies were implemented to enhance and facilitate superior decision making, the result is information chaos and information overload; the productivity paradox (O’Brien, 2005; Laudon & Laudon, 2004; Jessup & Valacich, 2005; Haag et al. 2004). Knowledge management (KM) is a modern management technique designed to make sense of this information chaos by applying strategies, structures and techniques to apparently unrelated and seemingly irrelevant data elements and information in order to extract germane knowledge to aid superior decision making. Critical to knowledge management is the application of ICT. However it is the configuration of these technologies that is important to support the techniques of knowledge management. This chapter discusses how the process oriented knowledge generation framework of Boyd and the use of sophisticated ICT can enable the design of a networkcentric healthcare perspective that enables effective and efficient healthcare operations.
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Background: Knowledge Creation

The processes of creating and capturing knowledge, irrespective of the specific philosophical orientation (i.e. Lockean/Leibnitzian versus Hegelian/Kantian), has been approached from two major perspectives; namely a people-oriented perspective and a technology-oriented perspective.

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