Knowledge Management and Knowledge Management Systems

Abstract

Organizations are fast realizing that knowledge management (KM) is critical to achieve competitive sustainability. However, mere realization that KM is critical does not ensure a smooth road to success. Fifty to seventy percent of KM initiatives reportedly fail. One of the main reasons of this failure is the lack of understanding of effective dimensions of KM implementation. In this chapter, we propose an integrated framework for knowledge management. Special attention is given to how knowledge management systems should be positioned within organizations. Examples of successful integration are provided by three case studies from different organizations.