MLA
Kankanhalli, A., and B. C.Y. Tan. "Knowledge Management Metrics: A Review and Directions for Future Research." Knowledge Management: Concepts, Methodologies, Tools, and Applications, edited by Murray E. Jennex, IGI Global, 2008, pp. 3409-3420. https://doi.org/10.4018/978-1-59904-933-5.ch282
APA
Kankanhalli, A. & Tan, B. C. (2008). Knowledge Management Metrics: A Review and Directions for Future Research. In M. Jennex (Ed.), Knowledge Management: Concepts, Methodologies, Tools, and Applications (pp. 3409-3420). IGI Global. https://doi.org/10.4018/978-1-59904-933-5.ch282
Chicago
Kankanhalli, A., and B. C.Y. Tan. "Knowledge Management Metrics: A Review and Directions for Future Research." In Knowledge Management: Concepts, Methodologies, Tools, and Applications, edited by Murray E. Jennex, 3409-3420. Hershey, PA: IGI Global, 2008. https://doi.org/10.4018/978-1-59904-933-5.ch282
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