MLA
Furquim, Tatiana de Almeida, and Sueli Angelica do Amaral. "Knowledge Management Practices in Brazilian Software Organizations: The Case of SERPRO." Organizational Learning and Knowledge: Concepts, Methodologies, Tools and Applications, edited by Information Resources Management Association, IGI Global, 2012, pp. 1582-1596. https://doi.org/10.4018/978-1-60960-783-8.ch421
APA
Furquim, T. D. & do Amaral, S. A. (2012). Knowledge Management Practices in Brazilian Software Organizations: The Case of SERPRO. In I. Management Association (Ed.), Organizational Learning and Knowledge: Concepts, Methodologies, Tools and Applications (pp. 1582-1596). IGI Global. https://doi.org/10.4018/978-1-60960-783-8.ch421
Chicago
Furquim, Tatiana de Almeida, and Sueli Angelica do Amaral. "Knowledge Management Practices in Brazilian Software Organizations: The Case of SERPRO." In Organizational Learning and Knowledge: Concepts, Methodologies, Tools and Applications, edited by Information Resources Management Association, 1582-1596. Hershey, PA: IGI Global, 2012. https://doi.org/10.4018/978-1-60960-783-8.ch421
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