MLA
Fink, Dieter and Georg Disterer. "Knowledge Management in Professional Service Firms." Knowledge Management: Concepts, Methodologies, Tools, and Applications, edited by Murray E. Jennex, IGI Global, 2008, pp. 1841-1850. http://doi:10.4018/978-1-59904-933-5.ch153
APA
Fink, D., & Disterer, G. (2008). Knowledge Management in Professional Service Firms. In Jennex, M. E. (Ed.), Knowledge Management: Concepts, Methodologies, Tools, and Applications (pp. 1841-1850). IGI Global. http://doi:10.4018/978-1-59904-933-5.ch153
Chicago
Fink, Dieter, and Georg Disterer. "Knowledge Management in Professional Service Firms." In Knowledge Management: Concepts, Methodologies, Tools, and Applications. edited by Murray E. Jennex, 1841-1850. Hershey, PA: IGI Global, 2008. http://doi:10.4018/978-1-59904-933-5.ch153
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