Knowledge Management Success: Empirical Assessment of a Theoretical Model

Abstract

This chapter presents the empirical testing of a theoretical model of knowledge management system (KMS) success. The Jennex and Olfman model of knowledge management success was developed to reflect the DeLone and McLean model of information systems success in the knowledge management context. A structural equation model representing the Jennex and Olfman theoretical model is developed. Using data from a prior study aimed at knowledge management system use and individual learning, this model is tested. The overall fit of the model to the data is fair, although some interpretation of the estimated model parameters is problematic. The results of the model test provide limited support for the Jennex and Olfman theoretical model but indicate the value of continued investigation and refinement of it. Suggestions for future research are provided.