MLA
Fink, Kerstin, and Christian Ploder. "Knowledge Management Toolkit for SMEs." Software Applications: Concepts, Methodologies, Tools, and Applications, edited by Pierre F. Tiako, IGI Global, 2009, pp. 1136-1150. https://doi.org/10.4018/978-1-60566-060-8.ch065
APA
Fink, K. & Ploder, C. (2009). Knowledge Management Toolkit for SMEs. In P. Tiako (Ed.), Software Applications: Concepts, Methodologies, Tools, and Applications (pp. 1136-1150). IGI Global. https://doi.org/10.4018/978-1-60566-060-8.ch065
Chicago
Fink, Kerstin, and Christian Ploder. "Knowledge Management Toolkit for SMEs." In Software Applications: Concepts, Methodologies, Tools, and Applications, edited by Pierre F. Tiako, 1136-1150. Hershey, PA: IGI Global, 2009. https://doi.org/10.4018/978-1-60566-060-8.ch065
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