MLA
Fink, Kerstin and Christian Ploder. "Knowledge Management Toolkit for SMEs." Software Applications: Concepts, Methodologies, Tools, and Applications. IGI Global, 2009. 1136-1150. Web. 20 Apr. 2018. doi:10.4018/978-1-60566-060-8.ch065
APA
Fink, K., & Ploder, C. (2009). Knowledge Management Toolkit for SMEs. In P. Tiako (Ed.), Software Applications: Concepts, Methodologies, Tools, and Applications (pp. 1136-1150). Hershey, PA: IGI Global. doi:10.4018/978-1-60566-060-8.ch065
Chicago
Fink, Kerstin and Christian Ploder. "Knowledge Management Toolkit for SMEs." In Software Applications: Concepts, Methodologies, Tools, and Applications, ed. Pierre F. Tiako, 1136-1150 (2009), accessed April 20, 2018. doi:10.4018/978-1-60566-060-8.ch065
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