Knowledge Management in Tourism

Abstract

Management greatly depends on knowledge, and its detection, creation, transmission, and number of intangibles play a fundamental role in success. In tourism, information systems must work on immaterial concepts and take steps to satisfy the expectations of multiple potential customers. These systems require complex models of reality and suitable conceptual tools to work out strategies. This article expounds the use of different mathematical and management techniques that can be applied to the modeling, application, and control of strategic and operative management.