What is Knowledge Management?

What is Knowledge Management?

Murray E. Jennex (San Diego University, USA)
Copyright: © 2007 |Pages: 9
DOI: 10.4018/978-1-59904-261-9.ch001
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This chapter defines knowledge and knowledge management (KM) and establishes its roots KM is not a brand new topic; organizational learning and organizational memory are related topics that have been fields of research for many years. This chapter relates these concepts to a relational model that shows that the three topics are related and influence organizational effectiveness. Additionally, this chapter explains that KM has become a research area due to a confluence of trends that have made KM necessary and technically useful.

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