Knowledge Sharing in the Context of Information Technology Projects: The Case of a Higher Education Institution

Knowledge Sharing in the Context of Information Technology Projects: The Case of a Higher Education Institution

C. Mussi (University of São Paulo, Brazil), M. Angeloni (University of the South of Santa Catarina, Brazil) and F. Serra (University of the South of Santa Catarina, Brazil)
DOI: 10.4018/978-1-59904-081-3.ch012

Abstract

The proposal for this chapter is to analyze the influence of knowledge sharing in the context of an IT project management. This study is a result of field research that enabled an investigation of the way knowledge sharing figured among the parties involved in the ERP (SAP R/3) system implementation project in a Brazilian Higher Education Institution, as well as the analysis of how this sharing influenced the project in question. Data was collected in semi-structured interviews, open questionnaires and from documentary analysis. The research enabled us to verify that the factors that influenced knowledge sharing and consequently the project itself can be related to the context and dynamics of the institution in which the system was installed, to the way in which the project was planned and conducted, and also to the individual characteristics of the participants.

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