MLA
Elia, Gianluca. "A Knowledge Strategy Oriented Framework for Classifying Knowledge Management Tools." Knowledge Networks: The Social Software Perspective, edited by Miltiadis D. Lytras, et al., IGI Global, 2009, pp. 1-16. http://doi:10.4018/978-1-59904-976-2.ch001
APA
Elia, G. (2009). A Knowledge Strategy Oriented Framework for Classifying Knowledge Management Tools. In Lytras, M. D., Tennyson, R. D., & Ordóñez de Pablos, P. (Eds.), Knowledge Networks: The Social Software Perspective (pp. 1-16). IGI Global. http://doi:10.4018/978-1-59904-976-2.ch001
Chicago
Elia, Gianluca. "A Knowledge Strategy Oriented Framework for Classifying Knowledge Management Tools." In Knowledge Networks: The Social Software Perspective. edited by Miltiadis D. Lytras , Robert D. Tennyson , and Patricia Ordóñez de Pablos, 1-16. Hershey, PA: IGI Global, 2009. http://doi:10.4018/978-1-59904-976-2.ch001
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