Knowledge Transfer in G2G Endeavors

Knowledge Transfer in G2G Endeavors

Luiz Antonio Joia (Rio de Janeiro State University, Brazil)
DOI: 10.4018/978-1-60960-503-2.ch607
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Since the beginning of the 1980s, a movement was fomented by academics and executives to use information and communication technology (ICT) not only as a tool for processing data more rapidly, but also as a powerful strategic weapon. The need to use ICT as an enabler for reformulating old processes, rather than simply automating existing practices, was perceived by these academics and executives (see, for instance, Davenport & Short, 1990; Venkatraman, 1994).
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E-Government: An Idea Lacking a Clear Definition

E-government is still an exploratory knowledge field and it is consequently difficult to define it precisely. Moreover, it encompasses such a broad spectrum that it is difficult to find one expression that encapsulates accurately what e-government really represents.

According to Zweers and Planqué (2001, p. 92), one can say that:

E-government concerns providing or attainment of information, services or products through electronic means, by and from governmental agencies, at any given moment and place, offering an extra value for all participant parties.

On the other hand, Lenk and Traunmüller (2001, p. 64) choose to see e-government as a collection of four perspectives:

  • Citizen perspective: Striving to offer public services to citizens;

  • Process perspective: Seeking to rethink and redesign the modus operandi of current productive processes within public administration at its various levels, such as the bidding process to purchase products and services, namely e-procurement.

  • Cooperation perspective: Aiming to integrate the many public agencies among themselves as well as with business and non-business organisations (NGOs), in order to streamline the decision process without prejudicing quality, as well as avoiding fragmentation, redundancies, and so forth, currently established in the relationships among these various players.

  • Knowledge management perspective: Enabling the government, at all levels, to create, manage and make available the knowledge both developed and accumulated by its organisations in adequate databases.

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