Krikelas' Model of Information Seeking Behavior (1983)

Krikelas' Model of Information Seeking Behavior (1983)

Sarika Sawant (SHPT School of Library Science, SNDT Women's University, India)
DOI: 10.4018/978-1-4666-8156-9.ch005
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Over the period of four decades plenty of information seeking behavior models have been presented by many researchers. James Krikelas (1983) was the first to develop an information seeking model derived from published Library and Information Science (LIS) literature about information needs and uncertainty. The present chapter discusses the Krikelas model, the researcher's views of the model and the empirical studies that implemented it. The Krikelas model can be reassessed considering the advances taking place in today's online environment. The internal and external source preferences which are important part of the model have taken new form. The advanced online tools and techniques can help the researcher in capturing information, organizing and eventually collaborating with others to fulfill the information giving and gathering process. Further studies are recommended to redesign the Krikelas model considering new possibilities with the addition of feedback at the end.
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The concept of information behavior has been in use since the mid-1960s. In the 1970s, the concept of information behavior gradually began to set up its position in the dictionary, focusing on information needs, seeking, and use (Savolainen, 2007). In 1976, Feinman and his colleagues defined “information-seeking behavior” as “specific actions performed by an individual that are specifically aimed at satisfying information needs” (Finmen, et al.,1976).

Over the period of time several scholars have defined Information Seeking Behavior (ISB) in different ways at different contexts, a few are stated here:

A widely accepted definition amongst researchers is by Krikela (1983): “information-seeking behavior begins when someone realizes the existence of an information need and ends when that need is believed to have been satisfied”. The seeker turns to formal and informal sources of information and is ultimately satisfied or dissatisfied with the result (Wilson, 1999).

According to Marchionini (1995), information seeking connotes the process of acquiring knowledge; it is a problem oriented approach and the solution may or may not be found. Some of seeking behavior practices can include information retrieval.

Spink and Cole (2006) defined information seeking behavior as a subset of information behavior that includes the purposive seeking of information in relation to goals.

Hassan (2013) believed that information-seeking behavior refers to the activities that people perform starting from a situation or a problem where a need emerges, going through various activities to satisfy this need. It is the journey of answering information needs.

The process of information seeking behavior has been depicted in the form of a model by various researchers, such as Wilson (1981), Krikelas (1983), Dervin (1983), Ellis (1989), Kuhlthau (1991), Leckie, Pettigrew and Sylvain (1996), Savolainen (1995), Johnson (1997) and Wilson (1999), Sonnenwald&Livonen (1999), Spink & Cole (2006), Spink & Cole (2007). These models all show what happens when a person seeks information and examined components of process.

The present chapter highlights the Krikelas model’s strengths and weaknesses and empirical studies hat studied it.

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