Leaders' Emotional Intelligence in the Chaos and Complexity Situations of Educational Organizations

Leaders' Emotional Intelligence in the Chaos and Complexity Situations of Educational Organizations

Şefika Şule Erçetin (Hacettepe University, Turkey), Barış Eriçok (Nevşehir Hacı Bektaş Veli University, Turkey) and Anıl Kadir Eranıl (Nevşehir Provincial Directorate of National Education, Turkey)
Copyright: © 2016 |Pages: 22
DOI: 10.4018/978-1-5225-0460-3.ch004
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This study examines that in what aspects the levels of leaders' emotional intelligence in chaos and complexity situations can affect the organizations. Also, in this study the dimensions of emotional intelligence which are closely related to social life and organizational systems will be considered in terms of chaos and complexity theories. At the same time in this study, how a situation that appears to be complex but has an order inside and has the potential to be directed with small interventions can be handled by a leader that has a high capacity of using his/her emotional intelligence will be scrutinised. Additionally, this study will present the advantages of some leader capabilities (such as personal and interpersonal relationships, stress management, adaptability, general mood, empathy, motivation and self-awareness) in the management of the organizations in the context of chaos and complexity theories. Last but not least, the effect of emotional intelligence level in the rising of new leaders will be mentioned in this study.
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Theories Of Chaos And Complexity

Chaos is everywhere and anywhere. It sometimes seems to be unpredictable or vague but it is possible to see, evaluate and perceive its cues and manage the chaos with intelligence of the human factor and the organizations (Kayman, 2014, p. 289). Accordingly, it can be thought that chaos and complexity theories seek answer to several questions in the world of science. Is the obscurity in the universe a continuation of a pattern system? If the universe has a pattern system in itself, do all the units that form the universe have a pattern system inside? Do these systems consist of a set of order and disorder? Is the disorder an order that exists in the big order?

Lorenz (1993) defines chaos as a process that “appears to proceed according to chance even though their behaviour is in fact determined by precise laws”. According to Tetenbaum (1998, p. 24) chaos is a complex, unpredictable, and orderly disorder in which patterns of behaviour unfold in irregular but similar forms. The regular irregularity of snowflakes that have an always-recognizable six-sided figure, but each snowflake unique can be seen as an example. In addition to this, Koçak (2000, p. 94) explains chaos on the basis of the movements of a floating leaf:

When a leaf is drawn into a vortex during its movement, it takes a tour around the vortex. When the leaf gets rid of the vortex, it continues the journey until it is drawn into a new vortex. A very small change in the position of the leaf changes over all its behaviours in the future. That the principal of small changes can make a big difference is one of the distinct features of chaos theory. Chaos can be seen anywhere in nature, sometimes in a dripping tap or sometimes in the heart-beats of human.

According to Altunoğlu (2009, p. 8) even if chaos theory hasn’t completed its evolution yet, it is a new and comprehensive point of view with its geometry, fuzzy logic in computer world, dynamic systems in physic, neural analysis in biology and new models in economics. Along similar lines, Erçetin, Bisaso and Saeed (2013, p. 149) argues that

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