Leading the Future: Integrating Innovation and Technology in University Administration

Abstract

The role of a university president has evolved to include active engagement in managing and integrating technology to support institutional success. This chapter explores how embracing digital transformation, primarily through Artificial Intelligence (AI) and Enterprise Resource Planning (ERP) systems, can revolutionize critical areas such as finance, human resources, student services, public safety, and more. Drawing on insights from semi-structured interviews with college and university presidents, Chief Information Officers (CIOs), and Chief Technology Officers (CTOs) representing diverse institutions—including public, private, minority-serving, and non-minority-serving institutions—this chapter equips future leaders with practical approaches to align digital initiatives with institutional priorities. Key insights include fostering a culture of innovation, addressing ethical challenges in technology governance, building strong partnerships with technology leaders, and harnessing advancements to achieve institutional goals. Designed for those preparing for executive leadership, this chapter offers actionable strategies to confidently navigate the complexities of integrating digital tools into higher education administration.