The Learning Enactment of Process Knowledge: An Approach Anchored on Work Practices

Abstract

This chapter is concerned with issues of learning enactment within a single organisation. More particularly, we look into theory and we provide some empirical evidence regarding the exploration and exploitation of organizational knowledge and capabilities through innovative technological intervention. To this end, we explore the link between work practices and knowledge enactment, knowledge enactement as capability development, capability development in the context of organizational learning and the role of technology along this course. Our study of work practices is anchored on the notion of business processes. It is in the intentions of this research to justify the need of contemporary firms to ‘manage’ knowledge in the context of their business processes, and to establish the main drivers shaping the role of technology in the enactment of learning processes within this perspective.