Learning Organizations: Connections between Diversity and Innovation

Learning Organizations: Connections between Diversity and Innovation

Daniel Cochece Davis, Viviane S. Lopuch
Copyright: © 2016 |Pages: 31
DOI: 10.4018/978-1-5225-0047-6.ch012
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Learning organizations are environments promoting individual and team learning capabilities. A growing number of organizations throughout the world are embracing these concepts as strategies for competing in dynamic economic environments. Globally, leaders across varying industries continue to strive to build learning organizations to improve effectiveness, and continuously evolve. Learning organizations depend on effective communication; a chief component of leadership influence. They also require thinking from as many perspectives as possible, in order to change and grow in response to anticipated and existing external pressures. These perspectives emerge from the variety of experiences coming from diverse individuals, and leaders must recognize these as critical resources in organizations' ability to learn, manage change and facilitate innovation. The present analysis explores learning organization variables, arguing that diversity and leadership communication are important co-factors in successfully implementing learning organization principles leading to innovation.
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Twenty-five years ago, with the publication of the book, The Fifth Discipline, Senge (1990) introduced the business management community to the concept of the “learning organization:” an organization “that is continually expanding its capacity to create its future” and is “engaged in a deep learning cycle” (Senge, 1990, p. 14). Since that time, numerous organizations, not just those in the business sector, have embraced the idea of tapping into their existing knowledge, while at the same time leveraging members’ creativity and critical thinking skills to adapt to the many challenges wrought by globalization and other environmental changes (Kearney & Zuber-Skerritt, 2012).

The learning organization concept incorporated ideas pertaining to organizational learning from “pioneering work conducted by Chris Argyris at Harvard University and Donald Schon at MIT” (Morgan, 1997, p. 88). Argyris was also influenced by Schein’s (1997) works, “one of the founders of the field of organizational psychology” (Hesselbein, Goldsmith & Beckhard, 1996, p. 59), and author of Organizational Culture and Leadership (Schein, 1997), as well as the ideas of Arie De Geus, “coordinator of worldwide planning at Royal Dutch Shell” (Fulmer, Gibbs & Keys, 1998, p. 8), who explored learning from an institutional perspective.

Senge (1990), influenced by their collective ideas about organizational management, organizational culture and organizational learning, made those ideas accessible to business managers and leaders by combining them into one concept: the learning organization. The Fifth Discipline “popularized the notion” (Yeo, 2005, p. 369) that learning is fundamental to contemporary organizational survival and growth, and that organizations’ future viability clearly depends on their ability to learn. This thinking remains today, as the research on learning organizations has expanded to include other diverse factors such as e-learning (Yoo & Huang, 2013), entrepreneurship (Nezad, Abbaszadeh, Hassani, & Bernousi, 2012) and communities of learning (Kearney & Zuber-Skerritt, 2012). Research on learning organization concepts is found using related keywords and terms, including the phrases, organizational learning, knowledge management, or learning culture and climate. These yield research conducted in business, hospital, military, and university settings in Australia, Iran, Korea, and South Africa (Carron & Basson; Kearney & Zuber-Skerritt, 2012; K, 2013; Nezad, Abbaszadeh, Hassani, & Bernousi, 2012; Yoo & Huang, 2013; & Tsai, 2014).

Key Terms in this Chapter

Competitive advantage: When an organization possesses some advantage over its rivals in a given sector or market, making it more profitable or sustainable than other organizations.

Learning: The process of encountering something different, and incorporating that experience into one’s mental category, creating greater tolerance.

Organizational learning: A sustained creative process producing innovative products via individuals and groups collectively solving problems.

Diversity: Difference within a category, often a social category (e.g., ethnicity, religion, education), that produces variations in perceptions or results.

Leadership: The act of bringing together followers via communication.

Divergent Thinking: Often the product of diversity, this state of viewing the world differently than others can also be assigned (e.g., devil’s advocate).

Learning Organization: An organization possessing an environment promoting individual and team learning capabilities, either by design or as a result of several organizational factors facilitating such an environment.

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