MLA
Johnson, Chris W. "Lessons from Major Incidents Influencing and Influenced by Telecoms Failures." Crisis Management: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, IGI Global, 2014, pp. 311-343. http://doi:10.4018/978-1-4666-4707-7.ch013
APA
Johnson, C. W. (2014). Lessons from Major Incidents Influencing and Influenced by Telecoms Failures. In Management Association, I. (Eds.), Crisis Management: Concepts, Methodologies, Tools, and Applications (pp. 311-343). IGI Global. http://doi:10.4018/978-1-4666-4707-7.ch013
Chicago
Johnson, Chris W. "Lessons from Major Incidents Influencing and Influenced by Telecoms Failures." In Crisis Management: Concepts, Methodologies, Tools, and Applications. edited by Information Resources Management Association, 311-343. Hershey, PA: IGI Global, 2014. http://doi:10.4018/978-1-4666-4707-7.ch013
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