MLA
Markellou, Penelope, Angeliki Panayiotaki and Athanasios Tsakalidis. "Level-Based Development of E-Government Services." Electronic Government: Concepts, Methodologies, Tools, and Applications. IGI Global, 2008. 1742-1752. Web. 26 Apr. 2018. doi:10.4018/978-1-59904-947-2.ch133
APA
Markellou, P., Panayiotaki, A., & Tsakalidis, A. (2008). Level-Based Development of E-Government Services. In A. Anttiroiko (Ed.), Electronic Government: Concepts, Methodologies, Tools, and Applications (pp. 1742-1752). Hershey, PA: IGI Global. doi:10.4018/978-1-59904-947-2.ch133
Chicago
Markellou, Penelope, Angeliki Panayiotaki and Athanasios Tsakalidis. "Level-Based Development of E-Government Services." In Electronic Government: Concepts, Methodologies, Tools, and Applications, ed. Ari-Veikko Anttiroiko, 1742-1752 (2008), accessed April 26, 2018. doi:10.4018/978-1-59904-947-2.ch133
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