MLA
Heinrichs, John H., and William J. Doll. "On-Line Analytical Processing at Washtenaw Mortgage Company." Pitfalls and Triumphs of Information Technology Management, edited by Mehdi Khosrow-Pour, D.B.A., IGI Global, 2001, pp. 196-216. https://doi.org/10.4018/978-1-87828-961-2.ch014
APA
Heinrichs, J. H. & Doll, W. J. (2001). On-Line Analytical Processing at Washtenaw Mortgage Company. In M. Khosrow-Pour, D.B.A. (Ed.), Pitfalls and Triumphs of Information Technology Management (pp. 196-216). IGI Global. https://doi.org/10.4018/978-1-87828-961-2.ch014
Chicago
Heinrichs, John H., and William J. Doll. "On-Line Analytical Processing at Washtenaw Mortgage Company." In Pitfalls and Triumphs of Information Technology Management, edited by Mehdi Khosrow-Pour, D.B.A., 196-216. Hershey, PA: IGI Global, 2001. https://doi.org/10.4018/978-1-87828-961-2.ch014
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