Living Lab: An Open and User-Centric Design Approach1

Living Lab: An Open and User-Centric Design Approach1

Birgitta Bergvall-Kåreborn (Luleå University of Technology, Sweden) and Anna Ståhlbröst (Luleå University of Technology, Sweden)
DOI: 10.4018/978-1-60960-057-0.ch016


In this chapter we focus on a new research area, Living Lab that introduces new ways of managing innovation processes. A Living Lab can be viewed as both an innovation milieu and an innovation approach, and the aim of this chapter is to clarify these two perspectives, as well as to illustrate how they can enrich each other. This is done by presenting one Living Lab milieu, Botnia Living Lab, and its key components; and one Living Lab approach, FormIT, and its key principles. The presentation is done on two levels, one general level and one case specific level. The case focuses on involving citizens in the design of an e-service aimed to increase their influence in a municipality and its development. Through this we learnt that the key components of a Living Lab constitutes important structures that enhance the process and as such the principles.
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Living Labs

Living Lab started to emerge in the beginning of 2000 (Markopoulos and Rauterberg, 2000), with an initial focus on testing new technologies in home-like constructed environments. Since then, the concept has grown; today, one precondition in Living Lab activities is that they are situated in a real-world context.

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