Local Government Use of Web 2.0: Los Angeles County Perspective

Local Government Use of Web 2.0: Los Angeles County Perspective

Raoul J. Freeman (California State University, USA) and Peter Loo (Los Angeles County, USA)
DOI: 10.4018/978-1-4666-1740-7.ch088
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Web 2.0 refers to various networked applications utilizing technologies such as application mashups, content syndication, videocasts, wikis, blogs, social networking, user tagging, social bookmarks and content and service rating. Such technologies are designed to reach, attract, and interact with a greater electronic user audience. The potential of these technologies for e-government applications at Los Angeles County is analyzed. The government model for leveraging Internet technologies is different from that of commercial enterprises or academia. Thus immediate utilization of seemingly attractive technological opportunities must be tempered by organizational, implementation, and social responsibility constraints. Appropriate attention needs to be paid to legal and operational issues. The main conclusion drawn is that Web 2.0 presents an opportunity for local governments such as Los Angeles County, but that there should not be a headlong rush to implementation without consideration of a variety of other issues.
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Frameworks For Assessing Web 2.0

An evaluation of e-government, including Web 2.0 technologies, should include an assessment of the maturity level of e-government deployment, as well as a framework for evaluating specific web technologies that can be leveraged to further the business objectives for e-government. A determination of the maturity of the current stage of e-government deployment is critical to developing strategies and a roadmap for deploying e-government capabilities. An e-government roadmap can be used to identify challenges, barriers and risks, as well as mitigation strategies. An e-government assessment framework facilitates the implementation of the e-government strategies and roadmap by facilitating a tactical analysis and prioritization of initiatives and projects.

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