MLA
McManus, Denise Johnson, and Houston Hume Carr. "E-Mail as a Strategic Tool in Organizations." Encyclopedia of Information Science and Technology, First Edition, edited by Mehdi Khosrow-Pour, D.B.A., IGI Global, 2005, pp. 1030-1033. https://doi.org/10.4018/978-1-59140-553-5.ch182
APA
McManus, D. J. & Carr, H. H. (2005). E-Mail as a Strategic Tool in Organizations. In M. Khosrow-Pour, D.B.A. (Ed.), Encyclopedia of Information Science and Technology, First Edition (pp. 1030-1033). IGI Global. https://doi.org/10.4018/978-1-59140-553-5.ch182
Chicago
McManus, Denise Johnson, and Houston Hume Carr. "E-Mail as a Strategic Tool in Organizations." In Encyclopedia of Information Science and Technology, First Edition, edited by Mehdi Khosrow-Pour, D.B.A., 1030-1033. Hershey, PA: IGI Global, 2005. https://doi.org/10.4018/978-1-59140-553-5.ch182
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