Making Information Systems Material through Blackboxing: Allies, Translation and Due Process

Making Information Systems Material through Blackboxing: Allies, Translation and Due Process

Jim Underwood (University of Technology, Sydney, Australia) and Edin Tabak (Curtin University of Technology, Australia)
DOI: 10.4018/978-1-4666-2166-4.ch011
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In this paper, a case study of the evolution of an organisational intranet is used to compare the concepts of “materiality” with actor-network theory’s black-boxing. The authors argue that information systems need to become material through “due process”. Through this paper, questions arise as to what types of material allies are useful in this process, and whether these allies can co-evolve (or “co-materialise”) with the system. In this case there seemed to be existing technical actors, but the authors question whether this is always the case.
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Constructing Materiality

‘Sociomateriality’ has recently become an important stream of discussion in the literature on information systems theory (Orlikowski & Scott, 2008; Dale, 2005). While this recent research claims to recognize the performative entanglement of the social and the material and ‘their mutual (albeit different) constitution and the performed or enacted nature of the boundaries between them’ (Orlikowski & Scott, 2008, p. 25), there is little explanation of what the social and the material actually are and how they differ. Orlikowski contrasts the sociomaterial approach with that of Actor-Network Theory, saying that sociomateriality concentrates on performance and embodiment rather than networks (ibid), while at the same time quoting with apparent approval Latour’s derisive rejection of any division between social and material (p. 40). Hayles distinguishes between ‘informatics’ (probably meaning information systems), representing the material and ‘incorporation’, and information, representing the conceptual (mental? social?) and ‘inscription’.

By “informatics” (a term appropriated from Donna Haraway, who uses it in a somewhat different sense), I mean the material, technological, economic, and social structures that make the information age possible. Informatics includes the late capitalist mode of flexible accumulation; the hardware and software that have merged telecommunications with computer technology; the patterns of living that emerge from and depend upon access to large data banks and instantaneous transmission of messages; and changing habits of posture, eye focus, hand motions, and neural connections that are reconfiguring the human body in conjunction with information technologies. (Hayles, 1993, p. 149)

This seems a long way from any usual sense of ‘material’. It sounds very much like an actor-network, a hybrid of the social and the technical, a hybrid that undermines the meaning of the distinction on which it is built. Perhaps one difference is that ANT’s scripts have traditionally been in terms of external ends (‘close the door’) rather than behavioural means.

A more helpful approach is provided by Law (2004), who begins from the concept of ‘material culture’ in anthropology. Here the expatriate anthropologist observes tools, living arrangements, sacred objects, rituals - in fact all the outward signs of everyday life - and from this creates a narrative of the culture. The advantage is that the anthropologist does not need to see ‘inside the heads’ of their subjects; the disadvantage (as I’m sure Hayles would argue) is that the anthropologist may not even notice important objects of the material culture unless the anthropologist has been fully incorporated into that culture. Law then uses this idea to explain Latour’s experience at the Salk institute (Latour & Woolgar, 1979). As a non-scientist Latour would have had great trouble understanding what the researchers were looking for, but he could observe how they were looking for (or constructing) it - and this involved desks, whiteboards, computer printouts, draft academic papers, meetings and a variety of laboratory equipment. These were the materiality of the research practice but, especially in the case of the more complex equipment, they were obviously socially constructed, embodying sophisticated biomedical theory.

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