Management of Cognitive and Affective Trust to Support Collaboration

Management of Cognitive and Affective Trust to Support Collaboration

Diane H. Sonnenwald (Goteborg University, Sweden)
DOI: 10.4018/978-1-59140-553-5.ch329
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Abstract

Cognitive trust focuses on judgments of competence and reliability, and affective trust focuses on interpersonal bonds among individuals and institutions. Both cognitive and affective trusts play an integral role in organizations and institutions that rely on collaboration among individual members to achieve their goals and realize their vision.

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