Abstract
Systems follow an organization through its phases, products, processes, and structures. Life cycles for systems, therefore, are manageable if other supporting lifecycles of the organization are predictable. In absence of predicting capabilities among the decision makers in the organization, ageing of the systems is obvious. This ageing process leads to decay in information generation and affects organizational intelligence gathering process. Lack of intelligence in the organization impedes the process of growth and sustenance. Intelligence gathering is a continuous process that is based on information generation through establishment of management controls systems in reactive, predictive, and proactive modes of evaluation. It is imperative that a dynamic and strategic fit is achieved, arranged between management and control systems and the strategy formulation and the task control. This dynamic and strategic fit is an indicator of organizational preparedness to manage its system and likely involves articulation of performance measurements by encompassing appropriate financial and non-financial dimensions. This chapter discusses performance management and control system, systemic and systematic behavior in order to establish improved systems thinking and preparedness in the organization.
TopManagement And Control In Organizations
Organizations are manmade and a single person is incapable of carrying out all the tasks in the organization. Therefore, many people come together with common goals and perform their duties as per agreed terms of reference. This gives rise to organization structure which could be formal or informal. The organization as it strives to exist, encounters various challenges which are driven by internal and external environment. In order to manage the dynamic situations, management control systems emerge in the organization. This management control system provides directions for the organization. Structures and processes are designed to support the management to ensure that organization traverses the directed path. This desired behaviour is managed and controlled through a mechanism which is acceptable to all stakeholders in the organization. All the elements in the structure of the organization aim to achieve the desired performance individually or collectively so as to ensure that organization continues to exist (Eilon, 1979). Furthermore, a growing number of Emerging Market (EM) firms is showing extraordinary competitiveness in the global market scenario (Stucci, 2012).