The Management Conversation- It Still Needs to Make Sense

The Management Conversation- It Still Needs to Make Sense

Stephen J. Andriole (Villanova University, USA)
Copyright: © 2005 |Pages: 74
DOI: 10.4018/978-1-59140-801-7.ch006
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Abstract

Here’s what we’ll discuss here: • Measurement – or do you know where your computers, processes and skeletons are? Without benchmark data it’s impossible to converge anything: measure or fly blind. • The standardization of your computing and communications technology. If people want to buy non-standard, non-supported hardware or software make them pay for their own support. Watch three infrastructure levels: access, coordination and resource, and measure everything so you know what works and what doesn’t, and what things cost. • Outsourcing, or the love/hate relationship you should have with the people inside that are good/bad and the people you hire from the outside who are good/bad/expensive/cost-effective, and why you should outsource only to partners willing to share risk. • Funding, or figuring out who pays for what at your company, and dealing with the inevitable conflicts between the “enterprise” and business units. • Return-on-investment (ROI) and total-cost-of-ownership (TCO), the “I-see-no-compelling-reason-at-all-to-fund-this-project” twins – who really are your friends (so long as they stay on their medication).

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