Management of Telecommunications Services: A Vital New Content Area and a Course Model for the College of Business

Abstract

Telecommunications companies are facing a challenge in satisfying changing customer demands related to telecommunications services. Historically, the industry challenge was managing the changing technology; today the industry must also focus on the management of telecommunications services. The purpose of this paper is twofold: (1) to provide an argument for the importance of the management of telecommunications services as a vital new course area at the university level and (2) to describe one possible model for a new undergraduate course, Management of Telecommunications Services. The paper is targeted to university faculty and administration and corporate representatives responsible for technology education. The ultimate goal of the course is to align the university curriculum with the needs of the telecommunications industry and provide industry with entry level Information Technology employees who have an understanding of the fundamentals of the management of telecommunications services.