A Managerial View of E-Banking

A Managerial View of E-Banking

Mahmood Shah (Cranfield University School of Management, UK) and Steve Clarke (University of Hull Business School, UK)
Copyright: © 2009 |Pages: 30
DOI: 10.4018/978-1-60566-252-7.ch005
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Abstract

As discussed in the Chapter IV, e-banking is different from other forms of technological projects. It brings a different set of challenges for managers which are discussed in Section one of this chapter. It is widely acknowledged that complexityin the managerial environment has increased because e-services often require decisions that focus on integration of internal/external systems, adoption of new business models and frequent restructuring of existing business processes and structures. This chapter discusses some of those challenges and ways in which they can be met.

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