MLA
Sharma, Sushil K., and Jatinder N.D. Gupta. "Managing Business-Consumer Interactions in the E-World." Knowledge and Information Technology Management: Human and Social Perspectives, edited by Angappa Gunasekaran, et al., IGI Global, 2003, pp. 192-213. https://doi.org/10.4018/978-1-59140-032-5.ch012
APA
Sharma, S. K. & Gupta, J. N. (2003). Managing Business-Consumer Interactions in the E-World. In A. Gunasekaran, O. Khalil, & S. Mahbubur (Eds.), Knowledge and Information Technology Management: Human and Social Perspectives (pp. 192-213). IGI Global. https://doi.org/10.4018/978-1-59140-032-5.ch012
Chicago
Sharma, Sushil K., and Jatinder N.D. Gupta. "Managing Business-Consumer Interactions in the E-World." In Knowledge and Information Technology Management: Human and Social Perspectives, edited by Angappa Gunasekaran, Omar E. M. Khalil, and Syed Mahbubur, 192-213. Hershey, PA: IGI Global, 2003. https://doi.org/10.4018/978-1-59140-032-5.ch012
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