MLA
Eriksson, Päivi, et al. "Managing Client Contacts of Small KIBS Companies: Turning Technology Into Business." Business Innovation, Development, and Advancement in the Digital Economy, edited by Ionica Oncioiu, IGI Global, 2013, pp. 78-88. https://doi.org/10.4018/978-1-4666-2934-9.ch006
APA
Eriksson, P., Henttonen, E., & Meriläinen, S. (2013). Managing Client Contacts of Small KIBS Companies: Turning Technology Into Business. In I. Oncioiu (Ed.), Business Innovation, Development, and Advancement in the Digital Economy (pp. 78-88). IGI Global. https://doi.org/10.4018/978-1-4666-2934-9.ch006
Chicago
Eriksson, Päivi, Elina Henttonen, and Susan Meriläinen. "Managing Client Contacts of Small KIBS Companies: Turning Technology Into Business." In Business Innovation, Development, and Advancement in the Digital Economy, edited by Ionica Oncioiu, 78-88. Hershey, PA: IGI Global, 2013. https://doi.org/10.4018/978-1-4666-2934-9.ch006
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