Managing Corporate Information Systems Evolution and Maintenance

Abstract

Five key management considerations center on a basic fact—managers manage people in getting things done. As they manage the people in getting information systems evolution and maintenance done, the managers address many concerns arising from the interests of the corporation and the stakeholders involved in the information systems. One of the two major groups of stakeholders is the people who use and work with the information systems, that is, the systems’ customers. The suppliers are the other group and consist of the corporation’s information systems personnel and the supporting vendors. Fifteen of the many concerns arising from the interests of the stakeholders are introduced in this chapter to provide context for the subsequent chapters in this book. This chapter concludes by noting the critical success factor role of leadership in the management of information systems evolution and maintenance.