MLA
Zhang, Zuopeng (Justin). "Managing Customer Knowledge with Social Software." Organizational Learning and Knowledge: Concepts, Methodologies, Tools and Applications, edited by Information Resources Management Association, IGI Global, 2012, pp. 2895-2902. https://doi.org/10.4018/978-1-60960-783-8.ch804
APA
Zhang, Z. J. (2012). Managing Customer Knowledge with Social Software. In I. Management Association (Ed.), Organizational Learning and Knowledge: Concepts, Methodologies, Tools and Applications (pp. 2895-2902). IGI Global. https://doi.org/10.4018/978-1-60960-783-8.ch804
Chicago
Zhang, Zuopeng (Justin). "Managing Customer Knowledge with Social Software." In Organizational Learning and Knowledge: Concepts, Methodologies, Tools and Applications, edited by Information Resources Management Association, 2895-2902. Hershey, PA: IGI Global, 2012. https://doi.org/10.4018/978-1-60960-783-8.ch804
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