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Managing Guest Expectations and Safety With AI and Smart Solutions

Managing Guest Expectations and Safety With AI and Smart Solutions

Ruby Jindal (Department of Physics, School of Basic and Applied Sciences, K.R. Mangalam University, Gurugram, India) and Harleen Kaur (Department of Applied Sciences, Baba Banda Singh Bahadur Engineering College, Fatehgarh Sahib, India)
Copyright: © 2024 |Pages: 22
DOI: 10.4018/979-8-3693-1978-9.ch006
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Abstract

In this chapter, the authors delve into the transformative impact of artificial intelligence (AI) and smart solutions on the hospitality sector. They examine how these technologies are not only meeting guest expectations, but also enhancing safety measures. Topics covered include AI-driven personalization, cutting-edge communication tools, safety innovations, and the invaluable insights gained from data analysis. This chapter serves as an essential guide for industry experts, scholars, and students as they navigate the ever-evolving landscape of guest management and safety in our digital era.
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The Evolution Of Guest Expectations

The hospitality industry has witnessed a profound transformation in recent years, largely driven by the digital revolution and changing consumer behaviors. Understanding the evolution of guest expectations is paramount in adapting to these shifts. In this section, we will explore the factors that have shaped and continue to shape guest expectations in the modern era:

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