Managing the Information Technology: Knowledge Transfer in Virtual Teams

Abstract

The main points of this chapter are probing for the combination of information technology and virtual work, and how to change the distribution of different types of knowledge across individuals, teams, and even the organization. The discussion in the chapter will assess the dynamics between the individual, the organization, and information technology in the context of teams that vary in their virtualness. Information technology can make convenient spread of knowledge across the organization; even the point of making virtual teams a viable alternative to face-to-face work. However, unless managed, information technology may destabilize the relationship between organizations and their employees when it comes to the transform of knowledge. Therefore, this chapter advances theory and informs practice by illustrating the dynamics of knowledge development and transfer in more and less virtual teams.