MLA
Sophonsiri, Suvenus, and G. Barry O’Mahony. "Managing Intercultural Service Encounters: Establishing the Need for Intercultural Training." Cross-Cultural Interaction: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, IGI Global, 2014, pp. 1249-1264. https://doi.org/10.4018/978-1-4666-4979-8.ch071
APA
Sophonsiri, S. & O’Mahony, G. B. (2014). Managing Intercultural Service Encounters: Establishing the Need for Intercultural Training. In I. Management Association (Ed.), Cross-Cultural Interaction: Concepts, Methodologies, Tools, and Applications (pp. 1249-1264). IGI Global. https://doi.org/10.4018/978-1-4666-4979-8.ch071
Chicago
Sophonsiri, Suvenus, and G. Barry O’Mahony. "Managing Intercultural Service Encounters: Establishing the Need for Intercultural Training." In Cross-Cultural Interaction: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, 1249-1264. Hershey, PA: IGI Global, 2014. https://doi.org/10.4018/978-1-4666-4979-8.ch071
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