Managing Knowledge to Improve Healthcare Quality in Banner Health

Managing Knowledge to Improve Healthcare Quality in Banner Health

Twila Burdick (Banner Health, USA), John Hensing (Banner Health, USA), Bradford Kirkman-Liff (Arizona State University, USA), Pamela Nenaber (Banner Health, USA), Howard Silverman (Banner Health, USA) and Maire Simington (Banner Health, USA)
Copyright: © 2005 |Pages: 16
DOI: 10.4018/978-1-59140-459-0.ch024
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Abstract

In 2001 Banner Health launched Care Management and Organizational Performance as a system-wide, collaborative and team-based effort to improve the performance consistency of the organization’s core product: patient care. Functional Teams are composed of recognized knowledgeable clinical leaders who were viewed by peers as being experts with profound knowledge. Functional Teams have created more than 36 Work Groups that cut across organizational boundaries.

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