MLA
Zack, Michael H. "If Managing Knowledge is the Solution, then What's the Problem?." Knowledge Management and Business Model Innovation, edited by Yogesh Malhotra, IGI Global, 2001, pp. 16-36. https://doi.org/10.4018/978-1-878289-98-8.ch002
APA
Zack, M. H. (2001). If Managing Knowledge is the Solution, then What's the Problem?. In Y. Malhotra (Ed.), Knowledge Management and Business Model Innovation (pp. 16-36). IGI Global. https://doi.org/10.4018/978-1-878289-98-8.ch002
Chicago
Zack, Michael H. "If Managing Knowledge is the Solution, then What's the Problem?." In Knowledge Management and Business Model Innovation, edited by Yogesh Malhotra, 16-36. Hershey, PA: IGI Global, 2001. https://doi.org/10.4018/978-1-878289-98-8.ch002
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