MLA
Coakes, Elayne, and Dianne Willis. "Managing Large Modules - E-mail or Web Sites." Managing Web Usage in the Workplace: A Social, Ethical and Legal Perspective, edited by Murugan Anandarajan and Claire A. Simmers, IGI Global, 2002, pp. 235-253. https://doi.org/10.4018/978-1-930708-18-1.ch012
APA
Coakes, E. & Willis, D. (2002). Managing Large Modules - E-mail or Web Sites. In M. Anandarajan & C. Simmers (Eds.), Managing Web Usage in the Workplace: A Social, Ethical and Legal Perspective (pp. 235-253). IGI Global Scientific Publishing. https://doi.org/10.4018/978-1-930708-18-1.ch012
Chicago
Coakes, Elayne, and Dianne Willis. "Managing Large Modules - E-mail or Web Sites." In Managing Web Usage in the Workplace: A Social, Ethical and Legal Perspective, edited by Murugan Anandarajan and Claire A. Simmers, 235-253. Hershey, PA: IGI Global, 2002. https://doi.org/10.4018/978-1-930708-18-1.ch012
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