Managing Limited-Perspective Bias in IT

Abstract

We define limited-perspective bias (LPB) as a human tendency to overestimate the completeness of what we know and to act on our own (limited) perspective of what is important. This bias contributes to ineffective decision-making, especially in the IT arena. Elements of interdependence, uncertainty, ambiguity, role incompatibility, and a deadline-driven work pace set the stage for occurrences of LPB in IT. To aid in our understanding and awareness of LPB, we examine its occurrence within two contemporary IT contexts (technology implementation projects and retention of IT professionals), discussing ways in which LPB can create problems and, more importantly, ways to minimize LPB. We conclude by summarizing the basic pattern of our advice for managing limited-perspective bias in IT.